People Lab Technical Writer (Temporary Employee)

People Lab Technical Writer (Temporary Employee)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

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Posted Job Title
People Lab Technical Writer (Temporary Employee)

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
Wharton People Analytics (WPA) aims to advance evidence- informed decision making to help people and organizations thrive, together. People Lab is a collaboration between WPA and the Anne and John McNulty Leadership Program that advances the science of assessment and individual development through data-driven insights. The focus of People Lab is to advance our understanding of behaviors and traits that we think impact personal and professional success. We do this with a dynamic platform that integrates unique assessments, educational resources, and longitudinal data.

We are seeking a Technical Writer whose responsibilities include creating an easy to follow documentation of a variety of operational processes that will be used to onboard new members of the People Lab team, especially those that support day-to-day operations. This will be done in Confluence, an online project collaboration tool that works like a wiki. The operational processes that will be documented are primarily conducted by the People Lab administrators (namely the People Lab Director and Associate Director). To effectively document the operational processes, the Technical Writer must become familiar with the People Lab platform, a web-based platform, as well as the work of the People Lab staff.

Job Description

Undergo front and back end training of the People Lab platform to understand and comfortably navigate as an administrator and user.

Meet with People Lab staff to understand functions, challenges, and best practices.

Draft instructional copy to explain platform operational processes, known user issues, and best practices for troubleshooting.

Manage, refine, and organize new and existing documentation.

Perform additional duties as assigned.

Tasks/Duties include:

-Undergo front and back end training of the People Lab platform to understand and comfortably navigate it as an administrator and user

-Meet with People Lab staff to understand functions, challenges, and best practices

-Draft instructional copy to explain platform operational processes, known user issues, and best practices for troubleshooting

-Manage, refine, and organize new and existing documentation

This position has a finite scope of work, and the duration will depend on the amount of hours per week, as agreed between the candidate and the hiring manager. The ideal schedule would be consistent each week, and range between 15-30 hours per week. The position cannot last longer than 9 months, with a desire to complete in 4-6 months. This position reports to the People Lab Director, Caitlin Satterfield, and is a part of the Wharton People Analytics staff. The Wharton People Analytics staff follow the Penn/Wharton guidelines for hybrid work.

Learn more about People Lab here:

An ideal candidate has experience working with web-based applications or content management systems (for example, WordPress), and has the ability to create accurate, clear, and concise documentation of our digital operational processes. An ideal candidate has an eagerness to understand processes, can communicate clearly and succinctly, is a fast learner (especially with web-based applications), enjoys organizing digital content, and is detail oriented. We are looking for someone who is self-motivated, highly organized, and able to work with minimal supervision. Previous experience with technical documentation is of significant value.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$7.25 - $155.75

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit

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