Applications Analyst

Applications Analyst

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Applications Analyst

Job Profile Title
Information Technology Support Specialist B

Job Description Summary
The Center for Health Incentives and Behavioral Economics, in partnership with the Center for Health Care Innovation, is leading the way in cutting edge research and programs that safely monitor and engage with patients/study participants at home to improve health outcomes.

Be a part of a dynamic group of software engineers, designers and analysts focused on the creation and delivery of meaningful remote engagement strategies, including highly effective pandemic response programs such as Covid Watch, ).

The Way to Health team is embedded within the school of medicine and the health system, giving us direct access to collaborate with researchers, scientists and healthcare providers. We're looking for an Applications Analyst to drive new platform implementations and support ongoing programs at scale. This position is a unique opportunity to make a meaningful difference in patient's lives by rethinking the way health care is delivered.

Job Description
  • Manages coordination of new customer onboarding process including account setup and technical assistance around the design, building, testing and delivery of health interventions administered on the software application. Acts as a lead liaison for key research customers and Penn Medicine clinical care teams.
  • Serves as the first point of contact for users, triaging support requests and directing unresolved issues to the next level of support. Collaborates with developers to determine best solution based on issues and details provided by the user.
  • Advises project teams on the planning, design and execution of system testing on simple to complex implementations. Develops test plans, test cases, test scripts and test reports on a variety of projects. Validates that user expectations are achieved during the testing process.
  • Creates and maintains user support materials and communication strategies to support new feature releases. Supports the goals of the Way To Health Steering Committee by collecting and synthesizing data and providing regular reports and information to help guide and evolve the Way to Health platform.

Position contingent upon funding.


Bachelor's Degree with 1-2 years preferred related experience or equivalent combination of education and experience is required.


  • At least 3 years preferred of related experience in research or healthcare information technology.

  • Ability to understand complex software, and work within the constraints of a system to configure the software to meet business requirements.

  • Strong analytical and problem-solving skills.

  • Knowledge of software development tracking systems and remote monitoring devices and remote monitoring systems.

  • Knowledge of project management strategies and ability to multi-task and manage a variety of projects simultaneously.

  • Ability to work independently and as a part of a team.

  • Ability to communicate effectively in a positive, pleasant, professional and productive manner in writing, by telephone, and in personal contacts.

  • Ability to provide effective and responsive customer service.

  • Experience with software application testing.

  • Experience with behavioral health research and understanding good data management practices.

  • Familiarity with MS Office Suite.
    Working Conditions
    Office, Library, Computer Room

    Physical Effort
    Typically sitting at a desk or table; Occasional lifting 25 lb. or less

    Job Location - City, State
    Philadelphia, Pennsylvania

    Department / School
    Perelman School of Medicine

    Pay Range
    $42,953.00 - $89,941.00

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    University Benefits
    • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
    • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
    • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
    • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
    • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
    • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
    • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
    • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
    • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
    • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
    • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
    • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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