Information Technology Director, ISC Shared Services

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Information Technology Director, ISC Shared Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Information Technology Director, ISC Shared Services

Job Profile Title
Information Technology Director

Job Description Summary
Information Systems & Computing (ISC) is the University of Pennsylvania's central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn's numerous Schools and Centers build their unique tools and capabilities.

ISC's 270-plus employees work closely with the University's IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn's IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC's focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. https://www.isc.upenn.edu

The Shared Services Group provides the core business services that support the administration of ISC.

The IT Director of Shared Services Systems and Tools is responsible for leading the program that enables ISC to run IT like a business. The portfolio includes but is not limited to the following systems and functions.
- IT Financial Systems - Budgeting, Billing, Costing, Accounts Receivable,
Performance Dashboards
- Workflow/Service Management Systems - Incident, IT Request, Service
Catalog, Inventory tracking, Change Control/Management
- PMIS/Time Tracking - Timekeeping, Resource Management
Current technology consists of Apptio, Remedy, Planview and Zoho Creator.

Job Description

The Systems and Tools Director works with ISC clients and stakeholders both internal and external to the ISC organization to set the strategy and tactics for maintaining and enhancing the core management systems that optimize IT service delivery. The Director will mature and formalize this operation, which includes ensuring documentation is created for supported systems and establishing standard operating procedures, governance and metrics around the function. The Director will determine priorities and oversee work for a team of Business Systems and Financial Analysts and IT System Support staff. They will develop user stories, create and execute against a roadmap for enhancements to existing systems, identify and implement new automations. This role functions as the owner for ISC / Shared Services supplier relationships for the Systems and Tools group and is responsible for ensuring Penn needs are known and when possible incorporated into supplier product development roadmaps. The incumbent is also primarily responsible for representing ISC Systems and Tools team in external communities of practice; functioning as a thought leader in areas such as Technology Business Management and the Remedy User Groups; leading training and promotion of supported systems on campus. It is expected this role will have a hands-on approach and have the basic knowledge and skills necessary to cover for each of the members of a small team when required. Finally, the director will actively engage their staff to ensure a healthy, collaborative work environment exists and staff are developed to their highest potential.

Primary Responsibilities
  • Work directly with stakeholders to facilitate and ensure the effective planning, development and execution of new automations and system enhancements
  • Provide and contribute to the strategic and tactical direction of technology used to support ISC's service delivery and billing/chargeback operations
  • Responsible for proactively looking, in close coordination with ISC leadership and service owners for ways to streamline and improve the delivery of services through improved workflows and enablement of data informed decisions
  • Coordinate the opportunities and needs with all levels of ISC management to ensure opportunities for new technologies, new procedures/methodologies and improved services are identified
  • Ensure successful on-time completion of recurring batch processes such as data-loads and monthly billing
  • Assist with complex information and analysis requests
  • Ensure regular patching of systems, appropriate licensing and quick effective response to incidents occurs for responsibility areas
  • Review proposals for new systems, enhancements etc. Lead and/or actively participate in negotiations, RFx's, product evaluations
  • Develop and lead training, outreach and stakeholder engagement efforts to foster full adoption of supported systems/functionality
  • Identify and report KPI's, metrics on a monthly basis around finance, customer satisfaction, team development, process improvement, etc. - balanced scorecard


Qualifications
Bachelor's Degree with 3-5 years of related experience with a minimum of 5 years of experience with Project Management/Leadership on progressively complex and large scale projects (enterprise-wide) or equivalent combination of education and experience is required. Substantial project management skills with exceptional communication skills; previous client collaboration and cross functional team interactions. Strong leadership ability as well as innovation and creativity in delivering infrastructure solutions. Must possess knowledge of Information Technology, IT Service Management and Financial Management concepts. Must have the ability to lead efforts to assess the competitiveness of new technologies in relation to the overall goals and objectives of the University. Excellent verbal and written communication skills. Must be able to manage multiple concurrent initiatives. Experience in a matrixed organization structure a plus.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Information Systems and Computing

Pay Range
$72,837.00 - $161,599.66

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.



To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street-A-Wing---2nd-Floor/Information-Technology-Director--ISC-Shared-Services_JR00044804

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