Instructional Operations Coordinator (Temporary)

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Instructional Operations Coordinator (Temporary)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.

Posted Job Title
Instructional Operations Coordinator (Temporary)

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
Penn Engineering online is seeking a temporary Instructional Operations Coordinator to support course operational needs and facilitate the course staff hiring cycles.

Job Description


Coordinate the TA Recruitment process for the Penn Engineering Online team.

  • Develop TA targets for each course
  • Work with the faculty of over 15 courses to refine the targets, identify returning TAs, discuss interview process and preferences and finalize plans for their specific courses.
  • Manage TA recruitment including updating the website, advertising the opportunities to current students and holding TA interest webinars.
  • Manage the interview schedule for all positions and process the final hiring decisions.
  • Answer all questions from perspective TAs via email and zoom discussions.

Work with the Business Operations team to ensure all selected TAs are on payroll and are provided appropriate equipment.

  • Liaise with the Business Operations Associate Director and Coordinator weekly to ensure a smooth payroll and onboarding process
  • Maintain a shared spreadsheet and update daily
  • Manage the lending and returning of physical equipment (e.g., tablets)
  • Troubleshoot hiring issues

Manage the TA Training and Nurturing Process

  • Serve as the owner of the TA training program. Ensure all TAs are fully trained by the start of the semester and provide follow-up training throughout the semester
  • Create a sense of community through TA events, awards, swag and other incentives.

Provide support to the Assistant Director and Director on special projects as needed.


  • Bachelor's degree and a minimum of two years of related experience or an equivalent combination of education and experience
  • Familiarity with Google Suite (Docs, Sheets, Slides, etc)
  • Excellent attention to detail
  • Able to handle multiple tasks/projects at once and keep track of outstanding issues
  • Excellent communication skills and professional presence
  • Comfortable with frequently-changing office demands
  • Experience in higher education/STEM Education is strongly preferred

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Engineering and Applied Science

Pay Range
$7.25 - $230.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

To apply, visit

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