Pennsylvania Equine Toxicology and Research Laboratory (PETRL) Systems IT Support Specialist

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Pennsylvania Equine Toxicology and Research Laboratory (PETRL) Systems IT Support Specialist

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Pennsylvania Equine Toxicology and Research Laboratory (PETRL) Systems IT Support Specialist

Job Profile Title
Information Technology Support Specialist B

Job Description Summary
The IT Support Specialist provides local computing support for faculty and staff for the Pennsylvania Equine Toxicology and Research Laboratory. By developing, supporting, and maintaining a variety of technologies, finding and implementing solutions for end users, and serving as a technological consultant, the IT Support Specialist will help the Pennsylvania Equine Toxicology and Research Laboratory make effective use of technology in all aspects of research, teaching, and administrative missions.

Job Description

RESPONSIBILITIES:

  • Become familiar with the LIMS used by the laboratory (Sample Manager), and assist in program configuration, verification and implementation.
  • Provide maintenance and improvement of the laboratory's Windows operating systems, Laboratory Information Management Software (Sample Manager), network, and server in compliance with University policies. Inventory items in Desktop Central for all computing related devices, i.e., printers, switches, computers, etc.
  • Provide support and training to staff on Windows hardware, software, and networks as needed.
  • Become highly familiar with the major aspects of ManageEngine, i.e., the Requests portion of Service Desk and the inventory portion of Desktop Central - Specifically relates to making sure work is being documented succinctly in individual tickets and consistent use of Desktop Central's Remote Control function to remotely assist users and/or commandeer machines for general maintenance items or incident fixes.
  • Assist in creating a prioritization schema in ManageEngine specifically for PETRL that will allow your group to easily identify those tickets that need to be triaged
  • Pursue IT-centric training opportunities via the multiple avenues provided below http://knowledgelink.upenn.edu/ https://www.isc.upenn.edu/how-to/linkedin-learning-faq
  • Perform additional duties as assigned.


B level will perform all of the above duties, but will work on more complex projects and functions, and will operate with greater independence and autonomy.

QUALIFICATIONS:

Bachelor's degree or an equivalent combination of education and experience is required; experience in application support and development is required; knowledge of Windows desktop system administration in an Active Directory environment preferred; familiarity with basic desktop hardware support and maintenance required; excellent customer service and spoken/written communication skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects and adapt to frequent change required; ability to work independently with limited direct supervision in a self-motivated and self-directed manner required; ability to work as a member of a team required. Some travel required to New Bolton Center and other locations; valid driver's license is required.

Research Specialist A- 0-1 yrs. experience

Research Specialist B- 2-3 yrs. experience

Working Conditions
Office, Library, Computer Room

Physical Effort
Typically sitting at a desk or table; Occasional lifting 25 lb. or less

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range
$36,401.00 - $91,232.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.




To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Veterinary-School/Pennsylvania-Equine-Toxicology-and-Research-Laboratory--PETRL--Systems-IT-Support-Specialist_JR00040970

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