Sr. Systems Administrator, Wharton Computing

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Sr. Systems Administrator, Wharton Computing

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Sr. Systems Administrator, Wharton Computing

Job Profile Title
Systems Administrator Senior

Job Description Summary
Reporting to the Sr Project Leader for Public Computing, this position will provide advanced technical support for various student services, focusing especially on student printing and public workstation
management. This will include triage, escalation, investigation and resolution of issues; in addition, there will be projects to lead to improve/update systems and services. These must be completed with minimal disruption to availability and user experience.

Job Description

This individual will, in a professional manner, provide a high level of technical expertise in diagnosing and resolving problems with workstation hardware, software, network services, etc., acting as an escalation point for more complex or technically advanced issues. Activities will also include developing and maintaining scripts for task automation using PowerShell, Python, or similar scripting tools.

As a technical expert this person will be engaged in updating and/or building new systems in a cloud environment (AWS, Azure, or similar environment), following a "Systems as Code" model. They will assist in support and maintenance of servers and infrastructure shared across Client Technology Services (e.g., antivirus, storage, networking, etc.). This may mean participating in a regular on-call rotation schedule which may require evening or weekend work time in order to address critical issues/outages.

This individual must be forward-looking in order to further the team's operational and strategic goals. They will be able to identify key areas for improvement, initiate projects to address those needs, and be able to engage the appropriate resources, both within and outside of the Public Computing team. Over time they will work closely with other Wharton Computing and University level teams (special interest groups, the Super User Group, and project teams) to evaluate and introduce new tooling and automation where appropriate. This will involve fostering professional relationships across teams and departments, communicating effectively to diverse groups, and reporting regularly on complex activities.

Preferred skills: Powershell, Python, Ansible, Microsoft Desired State Configuration, ITIL familiarity

Qualifications

A Bachelor's degree and 5+ years of experience is required, or an equivalent combination of education and experience.

Individual must have: proven advanced troubleshooting abilities, strong organizational and communication skills, and a drive to provide the highest level of customer service. Applicants must have: the ability to work independently, to collaborate/communicate effectively in a team, or to take a leadership role when required; the ability to work well under conditions of stress and rapid change; the ability to work extended hours, including occasional nights and weekends for on-call or project requirements; and must be physically able to lift and carry 50 lbs.

Applicants are expected to have prior experience administering Windows server and Windows 10 client products. They must be familiar with software package deployment, print management (Pharos print experience is a significant plus), Microsoft AD/LDAP, Group Policy, DFS/Windows share permissions, and imaging/endpoint management solutions (MDT and Desktop Central strongly preferred). Also necessary are a firm grasp of: networking basics (TCP/IP, DNS, DHCP, etc.), security fundamentals and best practices, and DevOps/"System as Code" concepts. This position will involve creating/maintaining scripts for automation of routine tasks, so familiarity with PowerShell, Python or similar scripting tools is paramount.

Candidates with experience in one or more of the following areas will be strongly preferred: technology support in a higher-ed environment; managing servers/storage/workstations as code in a cloud environment (AWS and Azure in particular); familiarity with SAN/NAS solutions; experience with SQL 2008 or later; familiarity with Ansible or MS DSC; experience with multimedia devices and software; familiarity with version control systems (Git preferred). ITIL and project management experience are also desirable.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.




To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Tangen-Hall---6th-Floor/Sr-Systems-Administrator--Wharton-Computing_JR00039859

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