Clinical Research Coordinator B/C (General Internal Medicine)

Clinical Research Coordinator B/C (General Internal Medicine)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Clinical Research Coordinator B/C (General Internal Medicine)

Job Profile Title
Clinical Research Coordinator B

Job Description Summary

Job Description

The Penn Center for Community Health Workers (PCCHW) is a nationally-recognized hub for Community Health Worker (CHW) research, patient care, and dissemination. The Center's mission is to improve health equity through effective community health worker programs. CHWs, hired from within local communities, provide social support, advocacy, and navigation to patients from marginalized communities. The IMPaCT CHW model has served over 15,000 people in Philadelphia and has been proven to improve primary care access, chronic disease management, and mental health for patients while reducing hospital days by 65%. PCCHW is currently working with more than 50 organizations across 20 states to help them launch and sustain effective CHW programs.

The Clinical Research Coordinator (CRC) will report to the Research Project Manager and provide strategic support for clinical operation of the IMPaCT model at Penn Medicine, ongoing research and evaluation studies assessing innovation and implementation of the model in multiple settings, and technical assistance work with CHW programs across the country. Clinical operation support will include supervising a team of 3-4 research assistants who identify and enroll patients meeting psychosocial and medical risk criteria to receive IMPaCT as part of their routine care, coordinating ongoing data-driven quality improvement (QI) initiatives within the Penn Center for CHWs using both qualitative and quantitative methods, and ongoing data analysis and reporting, including maintaining project databases and preparing routine reports of outcomes to inform strategic decisions and ensure provision of quality care. Research and evaluation responsibilities will include contributing to design and implementation of study protocols, patient enrollment and data collection, maintenance of study manuals and databases, data cleaning and analysis, and communication and reporting to funding agencies, preparation and submission of regulatory documentation to the Institutional Review Board (IRB), and supporting dissemination of results through peer-reviewed publications, presentations at scientific meetings, and public-facing reports. The CRC will also support the Research Project Manager and other PCCHW staff in providing technical assistance related to data infrastructure and program evaluation to PCCHW's external partners.

In addition to the above, a Clinical Research Coordinator - C (CRC-C) will have demonstrated several years of research experience in health equity interventions and program evaluation, and is expected to provide additional involvement in study design and analysis, additional support on evaluation strategies for partner organizations, and lead integration with clinical partners.

Position contingent upon funding.


  • CRC-B: Bachelor's degree with 2-4 years of related experience or equivalent combination of education and experience required.
  • CRC-C: Bachelor's degree with 4-6 years of related experience or equivalent combination of education and experience required.
  • Experience managing research and/or evaluation projects, including experience developing and using data collection instruments, managing project databases, and conducting data analyses
  • Excellent interpersonal and communication skills, particularly the ability to explain topics and concepts in an easy-to-understand, accessible manner both verbally and in writing
  • Experience fostering successful teamwork, both through training and supervising staff and facilitating operations within and across diverse teams
  • Excellent organizational skills, including problem-solving abilities and detail-orientation
  • Ability to thrive in a dynamic organization, where flexibility, collaboration, and creative thinking are strongly valued
  • Able to interact effectively with a variety of stakeholders, including investigators, clinical partners, and patients
  • Very familiar with Microsoft Office, particularly Excel, Word, and PowerPoint
  • Interest in and experience with health equity research and interventions

Preferred Skills and Experience

  • Master's degree in public health, social work, or other related field
  • Experience with both qualitative and quantitative research methods
  • Experience gained in a clinical environment, and working knowledge of health and research data systems (REDCap, electronic health records)
  • Experience with quantitative analysis software (STATA, SPSS, or SAS) and qualitative analysis software (nVivo, ATLAS.ti, etc.)

Working Conditions
Office, Library, Computer Room; Requires extensive safety

Physical Effort
Typically sitting at a desk or table; Occasional lifting 25 lb. or less

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Perelman School of Medicine

Pay Range
$42,953.00 - $77,315.00

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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