Associate Director, Digital Strategies

Associate Director, Digital Strategies

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Associate Director, Digital Strategies

Job Profile Title
Associate Director C, Student Services, Online Learning

Job Description Summary
The Associate Director of Digital Strategies is a key member of the Digital Strategies Team within the newly combined Center for Teaching and Learning and the Online Learning Initiative and reports to the Director of Digital Strategies. The Digital Strategies Team is responsible for online technology infrastructure and experimentation, business and compliance processes, and consultative support for online learning offerings across Penn's diverse set of schools. This Associate Director will utilize skills and knowledge in the areas of project management, data management and report creation, internal grant program management, and experience supporting the development of new initiatives to support existing and emerging online offerings across Penn's twelve schools. The role will also leverage and streamline processes and data management to support and champion online and innovative learning across Penn's twelve schools. In addition, this position will help nurture and sustain opportunities for growth and innovation through pilot programs in collaboration with the Digital Strategies and Instructional Design & Technology teams and will support the development of resources, tools, and connections, to build online strategies for new program development at Penn schools. This position will also provide high-level management and reporting for Penn's MOOC portfolio.

Job Description

Job Responsibilities
  • Support emerging online initiatives across Penn's Schools by assisting the Director of Digital Strategies with improving new program development processes aligned with compliance and University requirements.
  • Manage Penn's MOOC offerings and engagement and enrollment data. Keep Penn's MOOC community up to date on new platform product rollouts and initiatives.
  • Working with Center leadership, assist with the management and creation of working groups on new educational technology pilots.
  • Create and manage online impact reports.
  • Support current internal grant program for new and innovative online programming and experimentation.
  • Work with Salesforce Administrator and Business Analyst to leverage Salesforce to streamline reporting and processes.
  • Keep up to date on trends and innovations in the higher education and educational technology sectors.


Required Skills:

  • Bachelor's degree and 3-5 years of experience, or equivalent combination of education and experience
  • Effective communication and collaboration skills
  • Ability to thrive in a flexible, decentralized environment
  • Project management expertise
  • Data management experience
  • Familiarity with educational technology and online learning
  • Ability to dedicate close attention to detail while also ensuring alignment with overall goals

Preferred Skills:

  • Master's degree in a related field
  • Experience using Salesforce for data or customer tracking
  • Experience with grant management

Application Requirement
  • A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Provost Interdisciplinary Programs

Pay Range
$51,824.00 - $85,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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